Here is the biggest Kovena misconception when it comes to chargebacks:
"I processed the payment using Hotel Link Pay, so I am protected from the chargeback."
This is not necessarily the case, as chargebacks can occur with any card payment. It is the consumer's right to dispute a transaction if they believe it is justified.
However, Kovena can significantly reduce the number of chargebacks filed against your business and increase your chances of successfully resolving disputes if they arise. Here is how Kovena helps with the chargebacks.