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FAQs
Partner
FAQs
Disbursements
Accomodation
Transactions
Chargebacks
Disbursements
My Account
Know Your Customer (KYC) Verification
About Kovena
Terms and Conditions
Partner
Outages
Partner
Does the customer get a notification when they are charged?
What type of payments does Kovena allow?
Does Kovena provide POS terminals?
How does Kovena compare to the other payment solutions in the market?
Does Kovena provide 3-D Secure (Two-Factor Authentication)?
Can accommodations pre-authorize extras such as room service?
What’s Kovena’s background?
If my PMS, Booking Engine or Channel Manager uses the Kovena PCI Travel Vault, do I still need to pay for PCI Compliance certification?
Am I able to whitelabel the Kovena solution?
Can accommodations charge virtual credit cards?
How do I as a PMS or Booking Engine get paid my commission?
What reports will I have access to?
Which card payment methods does Kovena accept?
What happens if a guest is offered a travel credit to use at a future date?
Is there a process for my PMS to detect the input of a stolen credit card?
If the property refunds a guest’s card, what is the process and what additional charges are incurred?
How often can an accommodation disburse funds into their bank account?
How quickly can we onboard an accommodation onto Kovena?
Does a PMS or Booking Engine need multiple integrations for different countries and currencies?
Where can I find the API documentation for Kovena?
How quickly can my PMS or Booking Engine integrate with Kovena?
What retail fee do you charge accommodations?
Where can Kovena operate and use its payment solution?
Does the Kovena Booking Engine push or pull reservations?
How much can a PMS or booking engine earn by partnering with Kovena?
Outages
Scheduled Maintenance Notice: Potential Payment Service Disruptions (January & February 2025)