There are quite a few reasons that a customer can request a chargeback, but the ones most likely to happen in the hotel industry are:
- The customer didn’t receive the service
- The service the customer received wasn’t as expected
- The customer does not recognize the charge on their card statement
- The transaction appears under a parent or holding company on the bank statement instead of the actual merchant name.
- A family member used the card but forgot to inform the account holder.
- The card details were compromised, and a fraudster made the purchase (Fraud).
- The customer made the purchase but is now falsely claiming they don't recognize the charge (commonly referred to as Friendly Fraud).