Chargebacks
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      1. FAQs
      2. Accomodation
      3. Chargebacks

      How can a hotel make their business chargeback proof?

      A hotel/accomodation can make their business chargeback proof by:

      Enable 3DS/OTP on Your Account - By requesting to enable the 3D secure feature for their transactions

      Verification at Check-In - As part of your daily operations,

      1. Request a photo ID that matches the cardholder's name (e.g., passport or driver’s license) and keep a copy on file
      2. Additionally, have the cardholder sign an authorisation form at check-in

      These two documents are essential for winning a dispute if an 'unauthorised transaction' claim arises. This is a standard industry practice, and legitimate guests will understand its importance.